|
NOTICE: 6/14/2007
A recent user of
TollFreeMAX emailed us
today to let us know
that cancelling their
plan with TollFreeMAX
was very difficult and
that there WAS a fee
required to cancel!
Here is what they had to
say:
The agreement you
initially agree to does
not contain cancellation
fee, but when you cancel
they refer you to
another link to an
agreement that does
contain the cancellation
fee. The agreement also
states they only need an
email to cancel, but in
fact they require a
complicated cancellation
process using fax. If
you don't follow their
cancellation process,
they will spam you each
day, indefinitely.
Ken
see Ken's post in the
forum
TollFreeMax plans are
solid, offering useful
features and included
minutes at reasonable
prices.
TollFreeMax seemed to
offer fewer features in
comparison to their
competitors so we called
their sales department
and found out that they
did offer more of the
standard features than
they list on their
website: Call Transfers,
Schedule Enabled, group
voice messaging, Number
Transfer, True 800 are
all part of their
features.
In reviewing their site
I've noticed that their
site is often EXTREMELY slow,
sometimes failing to
load properly or at all.
I've checked it several
times, on different days
and different times of
the day with mixed
results. If you
experience the same
issue, please note that
it is only temporary and
does not affect their
calling system.
|
Level |
Included Minutes |
Price/
Month |
Mailboxes |
|
Personal Max |
100 |
$9.99 |
5 |
|
Small Business
Max |
500 |
$24.99 |
15 |
|
Medium Business
Max |
1000 |
$44.99 |
30 |
|
Large Business
Max |
2500 |
$99.99 |
100 |
Pros
-
You can customize
messages to give
different greeting
based on the time of
day
-
Reasonably priced
-
$25 Vanity price is
one of the lowest
around.
Cons
-
They don’t offer as
many features as
some of their
competitors.
-
Not all features are
included in every
plan, you must call
to see what is
included and which
options would be
additional.
Things to be aware of:
-
While they don't
have a true dial by
name directory, they
do offer a similar
solution.
-
Some features are
not included in the
package and require
an additional fee.
This information
isn't currently
available on the
website so PLEASE
CALL to make sure
all the features you
want are included in
the plan you
choose!!!!
Special Features:
-
You can change the
main greeting to
reflect the time of
day that the
customer is calling
Contract Length:
-
Month to Month – no
charges to cancel
|
|
Feature |
Available |
|
1 Leg Charges |
 |
|
Dedicated Toll
Free |
|
|
Voicemail |
|
|
Voicemail
Storage |
Unlimited |
|
Email Delivery |
|
|
Dedicated Fax |
|
|
Integrated Fax |
|
|
Auto Attendant |
|
|
Access by Phone |
|
|
Follow Me |
|
|
Ring To |
|
|
Schedule Enabled |
|
|
Call Announce |
|
|
Call Forward |
|
|
Call Hold |
|
|
Call Screening |
|
|
Call Transfer |
|
|
Hold Music |
|
|
Custom Hold |
|
|
Personal Hold
Message |
|
|
Random Hold
Music |
|
|
Non-Blockable
Caller ID |
|
|
Phone Type
Announce |
|
|
Web interface |
|
|
Cardless Calling
Card |
|
|
Call Reports |
|
|
Return Calls |
|
|
Call Block |
|
|
Pager Alert |
|
|
Fax On Demand |
$ |
|
Voice On Demand |
|
|
IM Console |
|
|
SMS Notification |
|
|
Dial by name |
|
|
Dial by
extension |
|
|
Supervisor
Control |
|
|
Hunt Groups |
|
|
Queue |
$ |
|
Conference
Calling |
|
|
Group Voice
Messaging |
|
|
Questionnaires |
|
|
Local Numbers |
|
|
Free Trial |
|
|
Vanity |
|
|
Vanity Price |
$25.00 |
|
Transfer
existing # Fee |
$0 |
|
True 800 |
$15.00 |
|
Setup Fee |
$0 |
|
