Hi, I'm Fred Grant and you can find more about me and why I've created this site on the RingCentral Hold & Transfer
If you're like me you have had occasion when you're in a call using RingCentral and want to place the caller on hold, transfer the caller, or any of the other features. Trouble is that I rarely have that information at my fingertips and it's not the easiest thing to find on the RingCentral site so I thought I would provide it in one location to simplify it for everyone!
To Put a Call on Hold
- Press ##
- You will hear: "You have a call on hold."
- Press # to resume the call
To Transfer a Call
- To another extension
(## - EXTENSION - Hang Up)
- Press ##
- Enter the extension
- Hang up to complete the transfer
- To another Phone Number
(## - * - 1 - PHONE NUMBER - # - Hang Up)
- Press ##
- Press * for more options
- Press 1
- Enter the number
- Press #
- Hang up to complete the transfer
To Transfer to a Quick Dial Number
- Press *
- Dial the Quick Dial number.
- Hang up to complete the transfer
This is a great feature. Use the Quick Dial feature if you're in your office on a call and need to move the call to your cell phone.
A Quick Dial number is one of your forwarding numbers. You can find your forwarding numbers when you log into your RingCentral Account:
- Click on "My Settings"
- Click on "Forwarding Numbers"
This feature is also call "Call Flip" and works exactly the same as Quick Dial.
