onebox

onebox has made some big changes since the last time I reviewed them and they continue to have a great product.  As you will see below, they have a new plan which provides a Live Receptionist and enhanced their features.

Onebox Plans:

• Onebox Receptionist - virtual phone system for small businesses
  • Ideal for businesses with 2 to 20 people
• Onebox Live Receptionist - have your calls answered by a live and professional attendant.
  • A real person directs all of your calls, takes messages, schedules appointments, and much more
  • More expensive but may be the personal touch you are looking for!
• Onebox Executive - full featured virtual assistant for individuals
  • Great for individuals and highly mobile professionals.
• Unified Messaging - voicemail and fax for individuals

Live Receptionist Plan

I believe that the option of providing a live receptionist with the virtual pbx plans will become increasingly prevalent with the virtual PBX plans.  While it costs a little more it provides the best of both worlds - a professional call management system at an affordable price!

There are two packages with the onebox live receptionist service.  The only difference between the two packages is the amount of time you have available for receptionist service (and of course cost).

It is up to you how you would like to use the time of your receptionist, but some of the more popular uses are:

• Answering calls
• Directing calls
• Taking messages
• Order Taking
• Surveys
• Appointment Scheduling

Package #1 costs $199.95 per month and includes 100 minutes of receptionist time.

Package #2 costs $499.95 per month and includes 250 minutes of receptionist time.

Both packages also include 2000 minutes of the typical toll-free service for faxes, time you are on the phone, conference calls, etc.

Additional minutes of receptionist time is $2.50 per minute.  While this may seem like a lot, it's not.  You are only paying for the time that you use them.